Employer FAQ - Canadian Hospitality & Tourism Employment - CanHELP Network

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Employers' FAQ - Troubleshooting

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Why can't I use this email address to sign up?

There are only two reasons why you wouldn't be able to use a specific email address while signing up for a new CanHELP Job Seeker account

  • the email in question is already in use by another account.
  • the email is malformed, or an unrecognized format

The form's notice should indicate which of the two pertain to the issue you're experiencing.

Why do I keep getting errors when signing up with my user name or password?

User names and passwords used in the CanHELP Employment Network are case sensitive, must be unique, and must meet the following criteria:

  • minimum eight ( 8 ) characters long
  • maximum sixteen ( 16 ) characters long
  • include at least one ( 1 ) UPPERCASE letter ( A-Z )
  • include at least one ( 1 ) lowercase letter ( a-z )
  • include at least one ( 1 ) numeral ( 0-9 )
  • must not include punctuation

For instance, none of the following user name or password choices would meet the above criteria:

  • CanHELP (insufficient length, and no numeral)
  • canhelp001 (no UPPERCASE letters)
  • CanD3F1N1T3LYHelp (too long)

However, any of the following will pass as long as no one else is currently using any of them:

  • CanHELP001
  • J0hnH3nry
  • Mary19Smith

Be creative and try to steer clear from any obvious choices such as family or pets' names, birth dates, and the like.

Why am I having difficulty signing into my Employer account?

Here is a quick checklist of items to examine if you're having difficulty logging into your CanHELP Employer account:

  • confirm your new Employer account if you haven't done so already.
  • ensure you're signing in using an Employer Sign In form rather than a Job Seeker's.
  • remember user names and passwords are Case-Sensitive - check your CAPS LOCK.
  • make sure you have cookies and javascript enabled for this site.
  • clear your browser's cache, or temporary internet files.

If you continue to experience difficulties while attempting to sign into your Job Seeker account despite following the steps above, contact us directly through the General Inquiry form.

How do I know if my Employer account is confirmed and activated?

When you first signed up and successfully completed your subscription, you were sent an account confirmation email. The email contains a section dedicated to confirming and activating your CanHELP Employer account.

Follow the instructions found in your confirmation email to determine whether or not your Employer account is confirmed and activated. Once confirmed and activated, you can sign into your account and begin submitting job requests.

What can I do if I've forgotten my user name or password?

Underneath the sign-in form are two links, one of which reads 'Reset your account access'. Click on this link to be redirected to the access reset page.

As long as you remember the correct email address you used to register, you will be sent instructions to reset your user name and password.

Click here to reset your access information now.

I have not received an email to reset my account access. What can I do?

First, make sure you are using the Reset Employer Account Access form, and not the Job Seeker's.

Next, ensure you are using the same email you first registered with.

Lastly, double-check that the email did not end up in your spam, junk or bulk mail box.

If following these steps does not help resolve your dilemma, send us an email directly through our General Inquiry form detailing the nature of your inquiry, and one of our team members will be glad to assist you.

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More About Our Canadian Hospitality & Tourism Employment Network

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