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Sandwich Approach To Assessing Employee Performance

posted on: 2012-11-13

When it comes time to sit your employee down and conduct their performance review, there is a tried and true method of making the experience more positive than negative for both of you.

Begin With The Positive

Most employees are nervous when it comes time for their review. Your assessment should begin on a positive note. Thank the employee for the time and effort they put into their job.

Begin by sharing with the employee the strengths you have witnessed them demonstrate on the job. Point out any particular skills they have mastered or courses they have completed. Make sure to mention any positive feedback you have had from customers or guests as it relates to your employee. People like to know their efforts are appreciated and recognized.

Once you have discussed their positive attributes, it’s time to talk about the not-so-pleasant negatives that may be affecting your employee’s performance. Ask the employee directly what may be the root cause of some of their negative behaviour. Ask the employee if they know what is expected of them and how you can work together to meet any shortfalls.

Reviews Are A Two-Way Street

Have the employee tell you in their own words what they think their strengths and weaknesses are. This is where you find out if you and the employee are on the same page regarding their performance. You may be surprised to learn some of the great things the employee has demonstrated on the job, which you may not be aware of. Likewise, the employee may disclose some personal difficulty they are experiencing, which is likely affecting their work.

End With The Positive

End your meeting by re-iterating to your employee how much you value them, and what an asset they are to your team. Put an action plan in place with practical deadlines to give the employee an opportunity to improve on any weaker points in their performance. Let the employee know that every day is an opportunity to improve and coaching is available to them if required.

By having on-going discussions with your employees regarding their performance you will begin to see a significant change for the better, which can only benefit your organization and, ultimately, your clientele.


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